Tag Archives: communication

The Word a person uses is usually not what they mean … but can you decipher the real message?

By Gregory Ferrett Welcome to Monday On September 13th 2013 Voyager I became the first man-made object to leave the solar system.  Attached to the spaceship, on a gold disc, is greetings to other inhabitants of the universe in 55 … Continue reading

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A mask may disguise, but what a person says is a real give away

Welcome to Monday I could feel the energy draining from my body as I listened to the woes of my prospect. The more I listened and focused on building rapport the worse I felt. I had to do something. I … Continue reading

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Six core sales and business principals. How sharp are your skills?

By Greg Ferrett Welcome to Monday Like many weekend handymen I have a shed full of tools I use only occasionally. This weekend I pulled out my power saw and expected a perfect cut in the expensive piece of timber … Continue reading

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Can you know your Client or Prospect’s Green and Red Buttons & Ideal Closing Style before you go into a meeting?

By Gregory Ferrett Welcome to Monday I was watching over the shoulder of a ‘World of Warcraft’ player and noticed every time they went around a corner, entered a room or moved into an new unexplored area they always entered … Continue reading

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Twelve Seconds and Six Actions to Establish Rapport

By Gregory Ferrett Welcome to Monday Earlier this month a colleague of mine called and asked how many return calls I was getting when I sent my CV out. I had just re-written my profile and he was concerned I … Continue reading

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What do Marriage, Families, Sales and Account Management have in common?

By Gregory Ferrett Welcome to Monday Studies at Michigan State University show there is a happiness boost that occurs when couples marry. This boost lasts about two years, after which people revert to their former levels of happiness or unhappiness. … Continue reading

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You may be talking but what you are saying may be very different to what the other person is hearing

By Gregory Ferrett Welcome to Monday In physics there are a number of basic laws that can never be broken. One of these laws is Newtons Third Law of Motion “For every action there is an equal and opposite reaction.” … Continue reading

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