Tag Archives: emotion

The Word a person uses is usually not what they mean … but can you decipher the real message?

By Gregory Ferrett Welcome to Monday On September 13th 2013 Voyager I became the first man-made object to leave the solar system.  Attached to the spaceship, on a gold disc, is greetings to other inhabitants of the universe in 55 … Continue reading

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A mask may disguise, but what a person says is a real give away

Welcome to Monday I could feel the energy draining from my body as I listened to the woes of my prospect. The more I listened and focused on building rapport the worse I felt. I had to do something. I … Continue reading

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If only everyone wore a ‘tell all’ Tee Shirt

Wouldn’t it be great if everyone wore a tee shirt that told us what they think and even better still, how they want your product or service presented to them. Well, in a lot of ways that is exactly what … Continue reading

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Can you know your Client or Prospect’s Green and Red Buttons & Ideal Closing Style before you go into a meeting?

By Gregory Ferrett Welcome to Monday I was watching over the shoulder of a ‘World of Warcraft’ player and noticed every time they went around a corner, entered a room or moved into an new unexplored area they always entered … Continue reading

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Twelve Seconds and Six Actions to Establish Rapport

By Gregory Ferrett Welcome to Monday Earlier this month a colleague of mine called and asked how many return calls I was getting when I sent my CV out. I had just re-written my profile and he was concerned I … Continue reading

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What do Marriage, Families, Sales and Account Management have in common?

By Gregory Ferrett Welcome to Monday Studies at Michigan State University show there is a happiness boost that occurs when couples marry. This boost lasts about two years, after which people revert to their former levels of happiness or unhappiness. … Continue reading

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How do laughing, kissing and closing a sale differ?

By Gregory Ferrett Welcome to Monday While watching the film “She’s the Man” one line stood out to me. Viola, dressed as a man, is coaching Duke on how to get a woman to like him. She says “If you … Continue reading

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Why do people really like you and do business with you?

By Gregory Ferrett Welcome to Monday Current research tells us the average person thinks about themselves, and how the world impacts them as an individual, almost every minute they are awake.  Their brain is constantly monitoring the environment alert to … Continue reading

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Is High Energy Enough in Business and Sales?

By Gregory Ferrett Welcome to Monday I was breaking up some concrete over the weekend. I was enthusiastic and very positive about the job for ten minutes or so and stopped for a moment. I looked at the whole job … Continue reading

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Intrinsic and Extrinsic Motivation – why do they work against each other and which works better?

By Gregory Ferrett Welcome to Monday Like everyone else I have followed the litany of disasters unfolding in various parts of the world. I was reading the newspaper the day after the Christchurch earthquake and as I read article after … Continue reading

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